Patient Relations Executive

Job Requirements:

• Pleasant personality and positive attitude

• Excellent communication and interpersonal skills

• Active listening skills

• Able to explain things in a friendly and professional manner

• Good telephone etiquette with pleasant voice

• Caring, helpful and supportive by nature

• Strong sense of responsibility and ability to do what it takes

• Meticulous, systematic and well-organized

• Proactive, flexible, versatile, adaptive to change with can-do attitude

• IT savvy / Good computer knowledge

• Ability to set priorities and multitask well in a fast paced environment

• Excellent command in English and Mandarin to liaise with English and Mandarin speaking patients

• Able to commit to 4 days of variable shift work (with 3 rest days per week)

• Minimum Diploma / Bachelor Degree in any discipline

Job Responsibilities:

• Be a keen and resourceful learner to understand more about dental knowledge to be able to explain dental treatment procedures and oral home care instruction to our patients

• Attend to all patients’ enquiries in a timely and professional manner (mode of enquiries: walk-in, phone, emails, LiveChat, website appointment requests, SMS and etc.)

• Wow patients with service excellence

• Manage appointments and schedule for all clinicians

• Be our brand ambassador and build good relationship with patients

• Make follow up calls and handle treatment coordinating work

• Provide clinicians and patients administrative support

• Educate patients on our dental philosophy and treatment

• Use Patient Management System and office software efficiently (training will be provided)

• Come up with new ideas and proposals for improvement projects

• Actively take part in enhancing overall patient service experience

• Initiate or participate in improvement projects to increase work efficiency and productivity

Interested candidates who enjoy making a difference and would like to be part of our positive and dynamic work culture, please email us your resume with photo and why you would like to join us to