PATIENT RELATIONS EXECUTIVE
Patient Relations Executive
• Pleasant personality and positive attitude
• Excellent communication and interpersonal skills
• Active listening skills
• Able to explain things in a friendly and professional manner
• Good telephone etiquette with pleasant voice
• Caring, helpful and supportive by nature
• Strong sense of responsibility and ability to do what it takes
• Meticulous, systematic and well-organized
• Proactive, flexible, versatile, adaptive to change with can-do attitude
• IT savvy / Good computer knowledge
• Ability to set priorities and multitask well in a fast paced environment
• Excellent command in English and Mandarin to liaise with English and Mandarin speaking patients
• Able to commit to 5 days of variable shift work (with 2 rest days per week)
• Minimum Diploma / Bachelor Degree in any discipline
• Be a keen and resourceful learner to understand more about dental knowledge to be able to explain dental treatment procedures and oral home care instruction to our patients
• Attend to all patients’ enquiries in a timely and professional manner (mode of enquiries: walk-in, phone, emails, LiveChat, website appointment requests, SMS and etc.)
• Wow patients with service excellence
• Manage appointments and schedule for all clinicians
• Be our brand ambassador and build good relationship with patients
• Make follow up calls and handle treatment coordinating work
• Provide clinicians and patients administrative support
• Educate patients on our dental philosophy and treatment
• Use Patient Management System and office software efficiently (training will be provided)
• Come up with new ideas and proposals for improvement projects
• Actively take part in enhancing overall patient service experience
• Initiate or participate in improvement projects to increase work efficiency and productivity
Interested candidates who enjoy making a difference and would like to be part of our positive and dynamic work culture, please email us your resume with photo and why you would like to join us to firstname.lastname@example.org
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